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Contact Our Support Team

All gaming related discussions are on our Discord. We will not respond to any contact about ban appeals, gameplay, requests, feedback, or any other topic that is covered in the Terms of Service, Privacy Policy, Fan Content Policy, or FAQ on this website.
Instructions for joining our Discord, submitting reports, requesting ban appeals, and more are included in the links below.
All other support requests or inquires, email us at:
‍
support@anotheraxiom
help.zendesk.com

All gaming related discussions are on our Discord. We will not respond to any contact about ban appeals, gameplay, requests, feedback, or any other topic that is covered in the Terms of Service, Privacy Policy, Fan Content Policy, or FAQ on this website.

Instructions for joining our Discord, submitting reports, requesting ban appeals, and more are included in the links below.
All other support requests or inquires, email us at:
‍
support@anotheraxiomhelp.zendesk.com

helpful links

Join our Discord
Submit a Report
Request a Ban Appeal

faq

Users frequently ask

Contact Form Submission Policy



All gaming related discussions are on our Discord. We will not respond to any contact about ban appeals, gameplay, requests, feedback, or any other topic that is covered in the Terms of Service, Privacy Policy, Fan Content Policy, or FAQ on this website.

Instructions for joining the Discord, submitting reports, requesting ban appeals, and more are included in the links below.

How to join the Discord Channel



JOIN OUR DISCORD!

Discord is currently our ONLY official channel. News for the game is posted in the #announcements channel.
‍
Please review and pay close attention to the #rules.

Reporting

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In-game, players can report other players that are not following the Code of Conduct at the big board. Please report any player that is not following the Code - Every report helps flag players that need to be reviewed for a ban-worthy offense.

You must be a member of the Discord channel to access the form. Players can be reported outside of the game with this form:

REPORTING FORM

Appeals

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A ban appeal can be made by visiting our

Ban Appeal Form

and filling it out by typing "/appeal" and following the prompts from the public channel on the Discord.

Appeals are handled by the Appeals Team. This team is intentionally separate from any of the Gorilla Tag team that have day-to-day interactions with customers. Developers, Community Moderators, Volunteer Moderators, Stick or Twigs do not participate in the review process. Do not contact them about appeals or additional restrictions may be applied.

Players must provide accurate information in their appeal. If the Appeals Team is unable to locate their account because of incorrect information, the appeal will be denied.

Room & Player Names

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Players are given a one-time warning if the room or player name that they have entered into the computer will trigger a ban.

If a player sees this warning - They should not repeat the same name or any other ban-worthy name.

Do not use a Room or Lobby name unless confident that it will not result in a ban.

Bans

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We hold our Code of Conduct and treat bans seriously. If a player is determined to not be following the rules, we will issue bans aggressively with escalating time durations.Some things to note:

Players will be given a specific reason for a ban on the red message board. When submitting an appeal, please reference the exact wording on the board so the Appeals team knows exactly which ban to look up.
Ganging up on a player and spam or mass reporting them does not affect our decision making process. We consider context when reviewing reports and look out for that behavior specifically.
Many Bans are issued for patterns of behavior. If an appeal is for a specific incident, the player’s past behavior and prior ban history are considered.
Any report with evidence or a trusted witness is more likely to be acted upon.

IP Bans

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If a player's ban escalations have reached a point where we ban an IP address, all users from that IP address are subject to a ban. A player may trigger a ban evasion if we determine that they have:

Reinstalled the app to attempt to manipulate time.
Used a different account on the headset.
Used a Steam account when they were banned on Quest (or vice-versa)

If a player receives an IP ban, they should not attempt to login to the servers with any device, or any other account. This will be considered Ban Evasion and an additional ban will be added after the current ban expires. It does not matter if a player owns this account or if they have other members of their household attempting to login with their own accounts. When in this situation, we suggest players discuss their behavior with the other members of their household and educate them on following the Code of Conduct.

IP Bans can stack. If a banned player continues to attempt to evade the IP ban, additional bans will be added. These may appear as if players are immediately banned after the current ban timer expires.

In extreme cases, we will issue a permanent ban. The red board will notify players if they have received a permanent ban. Their only recourse is to make an appeal.

Discord Bans & Appeals

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To appeal a Discord Ban. Please visit the following link and fill out the form.

‍DISCORD BAN APPEAL FORM

Accepting the Terms of Service & Privacy Policy

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Users will be prompted to accept the Terms of Service and/or Privacy Policy at game startup every time Another Axiom has modified those agreements.

To accept each agreement, HOLD a Face button (A, B, X, or Y on your controller) to acknowledge that the user has read, understood, and agrees to the terms of the agreements.
All gaming related discussions are on our Discord. We will not respond to any contact about ban appeals, gameplay, requests, feedback, or any other topic that is covered in the Terms of Service, Privacy Policy, Fan Content Policy, or FAQ on this website.

Instructions for joining the Discord, submitting reports, requesting ban appeals, and more are included in FAQ's.

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